Shipping & Returns

Important Notice

 

To-door delivery service will be further resumed, except for all isolation centers, community treatment facilities and buildings with confirmed cases in the past 14 days.

 

If mailing or delivery address is in the designated building, customer can use self-pick up service code instead of home address. (SF Locker / SF Station)

**Click here for SF Service Point Codes: SF Business StationsSF StoresEF Lockers

 

If the delivery address (including SF locker address) is situated at the building in the designated area, the shipment will be directly delivered to the nearby SF network points.

 

Please check here to find out whether your building is affected. If yes, please use the alternative address suggested by SF instead.

 

 

Thank you very much!!

Stay Healthy!

 

 

Shipping Policy

We ship locally and internationally, we offer free delivery for Hong Kong domestic order. For international order, shipping fees will vary depending on your country. Most of our orders, we use the SF economy or express delivery. We do pack our orders with full conscious for protecting the crystals, claims for damage during shipping should be addressed against the courier.

 

Carrier

We use SF Express to deliver our orders.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the last checkout page, the cost of shipping will be quoted for you.


Return & Exchange Policy

We do not accept returns or refund after shipping unless the item you purchased is defective. Please contact us immediately with a picture of the defective product and we will work on the refund process.

Free Worldwide Shipping Available With Minimum

Malaysia, South Korea, Singapore, Taiwan, Macau

Free Shipping on order over
USD130

Japan, Philippine, Thailand, Vietnam

Free Shipping on order over
USD195

US, Canada, Australia, New Zealand

Free Shipping on order over
USD335

Others

Free Shipping on order over
USD430